Certificate II in Retail
Job roles
- Sales Assistant
Customer Service Representative
Crew Leader
Shift Manager
Team Leader
Department Manager
Assistant Store Manager
Checkout Supervisor
Merchandise Coordinator
Entry requirements
There are two alternative pathways for entry into the Certificate III in Retail.
The candidate must either:
1. Be recognised as competent, through a recognised training program or recognition process, against the following units of competency:
SIRXCCS001A Apply point-of-sale handling procedures
SIRXCCS002A Interact with customers
SIRXCLM001A Organise and maintain work areas
SIRXCOM001A Communicate in the workplace
SIRXICT001A Operate retail technology
SIRXIND001A Work effectively in a retail environment
SIRXINV001A Perform stock control procedures
SIRXOHS001A Apply safe working practices
SIRXRSK001A Minimise theft
OR
2. Have sufficient relevant retail employment experience. A current or previous job role that involves or has involved the application of the above competencies, would be a satisfactory indicator for entry. A determination need not involve a formal process of measuring, evaluating or recording performance against the units of competency. Examples of evidence to support a determination could include:
job descriptions and references from current or past employers
an entry interview to determine what competencies have been applied in the retail environment in a paid or voluntary capacity
Qualification Rules
To achieve a Certificate III in Retail, 10 units must be completed:
all 3 core units
7 elective units
A minimum of 5 elective units must be selected from the Elective Units listed below. A maximum of 2 of these electives may be selected from the Product Knowledge functional category.
A maximum of 2 elective units may be selected from another endorsed Training Package.These must be units which are packaged within a Certificate III or IV qualification in the parent Training Package.
Elective units must be additional to those already counted towards a lower level qualification within this Training Package.
Core units (select either group A or B)
Core: Group A
SIRXCCS003A Coordinate interaction with customers
SIRXOHS002A Maintain store safety
SIRXRSK002A Maintain store security
Core: Group B
SIRXOHS002A Maintain store safety
SIRXRSK002A Maintain store security
SIRXSLS004A Build relationships with customers
Electives – Choose 7
Elective: Administration
SIRXADM002A Coordinate retail office
Elective: Client and Customer Service
SIRXCCS003A Coordinate interaction with customers
Elective: Computer Operations and ICT Management
SIRXICT003A Operate retail information technology systems
Elective: Finance
SIRXFIN001A Balance point-of-sale terminal
SIRXFIN003A Produce financial reports
Elective: Food Safety
SIRRFSA002A Monitor food safety program
Elective: Franchising
BSBFRA301A Work within a franchise
Elective: Human Resources Management
TAAASS301A Contribute to assessment
TAADEL301A Provide training through instruction and demonstration of work skills
Elective: Inventory
SIRXINV002A Maintain and order stock
Elective: Management and Leadership
SIRXMGT001A Coordinate work teams
SIRXMGT002A Maintain employee relations
Elective: Marketing and Public Relations
SIRXMPR001A Profile a retail market
Elective: Merchandising
SIRXMER002A Coordinate merchandise presentation
SIRXMER005A Create a display
Elective: Product Knowledge
SIRRRPK006A Recommend liquor products
SIRRRPK007A Recommend and fit clothing or footwear products and services
SIRRRPK008A Recommend jewellery products and services
SIRRRPK009A Recommend toddler and baby products
SIRRRPK010A Recommend home and home improvement products and services
SIRRRPK011A Recommend books or newsagency services
SIRRRPK012A Recommend business and leisure products and services
SIRRRPK013A Hire and sell video and DVD products and services
SIRRRPK014A Recommend specialised products and services
SIRXRPK001A Recommend health and nutritional products and services
SIRXRPK002A Recommend hair, beauty and cosmetic products and services
Elective: Quality and Innovation
SIRXQUA001A Develop innovative ideas at work
Elective: Retail Food
THHBFB09B Provide responsible service of alcohol
THHBFB10B Prepare and serve non-alcoholic beverages
THHBFB12B Prepare and serve espresso coffee
THHBKA01B Organise and prepare food
THHBKA03B Receive and store kitchen supplies
Elective: Retail Post
SIRRPOS004A Handle customer interviews and applications
Elective: Sales
SIRXSLS001A Sell products and services
SIRXSLS003A Coordinate sales performance
SIRXSLS004A Build relationships with customers
Elective: Working in Industry
BSBCMN301A Exercise initiative in a business environment
BSBCMN304A Contribute to personal skill development and learning
